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Healthcare · Retail

One brand and a digital presence for a fast-growing pharmacy chain

El-Kattan Pharmacies. Market research found the gaps. A consistent brand, a website and an ordering app closed them.

Egypt

10%revenue growthIn 12 months
9,000Facebook followersFirst two weeks of the social media campaign

The question

El-Kattan Pharmacies was growing fast but used inconsistent names, signs and logos across its branches. Competitors were already winning customers through websites and apps. How could it stand out and reach new customers?

Research and data

Market research and a competitive analysis identified the chain’s strengths and the gaps it could fill.

The plan

We revamped the brand identity for a consistent experience across every location, then built a new website, social media presence and marketing materials. A mobile app let customers order prescriptions and track deliveries on a map.

The result

Revenue grew 10% in 12 months. The social media campaign reached 9,000 Facebook followers in its first two weeks and brought in new leads.

Service contract led by Inbwnd's founder, 2015 to 2017.

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